Last Updated: October 2025

Welcome to Electro Eye India!
These Terms and Conditions (“Terms”) govern your use of our website https://electroeyeindia.com (the “Site”) and any product purchase made through it. By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.

1. About Us

Brand Name: Electro Eye
Website: https://electroeyeindia.com
Customer Support: +91 82228 68700
Email: support@electroeyeindia.com | sales@electroeyeindia.com
Business Type: CCTV and Security Systems Manufacturer & Retailer

Electro Eye India offers high-quality CCTV cameras, DVRs, accessories, and other security products for residential, commercial, and industrial use.

2. Use of the Website

By accessing or using this website, you agree that:

  • You are at least 18 years of age or using the Site under the supervision of a parent/guardian.
  • You will use the Site only for lawful purposes and not engage in any fraudulent or unauthorized activity.
  • You will provide accurate and up-to-date information when creating an account or placing an order.
  • You will not attempt to disrupt, hack, or damage the website or its functionality.

Electro Eye India reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if misuse or violations are detected.

3. Products and Pricing

  • We strive to ensure all product descriptions, specifications, and prices are accurate.
  • All prices are displayed in Indian Rupees (INR) and may include or exclude GST, as stated.
  • Prices and product availability are subject to change without prior notice.
  • In case of typographical or pricing errors, we reserve the right to correct the issue and cancel any order placed at the incorrect price.

4. Orders and Payments

  • Orders are confirmed only after full or partial payment (depending on the payment option selected).
  • We accept payments through Credit/Debit Cards, Net Banking, UPI, and Digital Wallets via secure payment gateways.
  • Once your order is successfully placed, you will receive an order confirmation email or SMS.
  • If your payment fails or is reversed, the order may be automatically cancelled.

5. Shipping and Delivery

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Delivery times vary depending on your location and courier partner.
  • Once your order is shipped, tracking details will be shared via email or SMS.
  • Electro Eye India is not responsible for delivery delays caused by third-party couriers or external circumstances beyond our control.

6. Returns, Replacements, and Refunds

We aim for complete customer satisfaction.

  • Returns or replacements are accepted only for defective, damaged, or incorrectly delivered items within 7 days of delivery.
  • The item must be unused, in original packaging, and accompanied by all accessories and proof of purchase.
  • Refunds (if applicable) are processed within 7–10 business days after the returned item passes inspection.
  • Customized kits, software-based devices, or specially ordered products may not be eligible for return unless defective.

For more details, please review our Return & Refund Policy page.

7. Warranty Policy

  • All Electro Eye products come with a manufacturer warranty (typically 6–12 months, depending on the product).
  • Warranty covers manufacturing defects only. It does not cover damage caused by improper installation, physical damage, voltage fluctuations, or unauthorized repairs.
  • Warranty claims require valid proof of purchase (invoice/bill).

8. Limitation of Liability

Electro Eye India shall not be liable for:

  • Any indirect, incidental, or consequential damages resulting from use or inability to use our products.
  • Any loss due to improper installation, misuse, or third-party interference.
  • Data loss, recording failure, or security breaches in CCTV storage or operation.

9. Intellectual Property Rights

All content on this website — including product images, logos, text, and graphics — is the property of Electro Eye India and protected by applicable intellectual property laws.
You may not copy, reproduce, or redistribute any material without our written consent.

10. Privacy Policy

We value your privacy and take data protection seriously. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

11. Governing Law

These Terms are governed by and construed under the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City, State, India].

12. Changes to Terms

Electro Eye India reserves the right to amend or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page.

13. Contact Us

If you have any questions, feedback, or concerns regarding these Terms & Conditions, please contact us:
📞 +91 82228 68700
📧 support@electroeyeindia.com | sales@electroeyeindia.com
🌐 https://electroeyeindia.com